How will it be like to work as a Network & Service Operations Director with us?
As we continue our transformation from a traditional telecommunications operator into a leading provider of integrated Connectivity, Cloud, Cybersecurity, and Managed Services, we are looking for an experienced Director – Network & Service Operations to lead the evolution of our operational capabilities.
Your Mission
The role is accountable for transforming the organization from a traditional telecom operator-based delivery model into an integrated, customer-centric operating model focused on operational excellence, service quality, and continuous improvement.
As a member of the leadership team you will provide strategic and operational direction of best-in-class Service Delivery, Service Assurance, Network infrastructure and security, along with the supporting IT platforms you will ensure the effective integration of people, processes, and technology to deliver reliable, secure, scalable and customer-centric high-quality services, while driving operational transformation.
Key Responsibilities
Leadership & Strategy
- Define and execute the strategy for networking Network Service Delivery, Service Assurance and Infrastructure Operations.
- Lead and develop managers across the functions within the area of responsibility.
- Ensure operational objectives are aligned with the company's business strategy.
- Drive technology transformation initiatives and operational optimization programs.
- Build and foster cross-functional collaboration across Networking, IT, and Business teams.
Service Delivery & Operations
- Own end-to-end delivery lifecycle of networking services, from solution assessment and design through implementation and after-sales operational support.
- Ensure service excellence through Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards.
- Drive operational performance, service quality and customer satisfaction.
- Lead the management of major incidents, escalations and service restoration activities.
- Preserve and foster a culture of proactive operations and continuous improvement.
Telecom Network Infrastructure
Provide strategic and operational leadership for the following domains:
- Telecom Network Delivery (Assessment, Design & Implementation, Support)
- IP & Backbone Network
- Network Security
- Data Center Infrastructure
- Network Operations Center (NOC)
Ensure seamless operational integration across all technology domains to support end-to-end service delivery.
Ensure high availability, capacity planning, lifecycle management, and operational readiness.
IT Infrastructure Integration
- Lead the integration of telecom network Infrastructure with Enterprise IT Infrastructure.
- Collaborate with Cloud, Platforms, Systems teams to design and implement integrated technology solutions.
- Work closely with Cyber Security teams to ensure resilient, secure and compliant operations.
- Drive automation and digitalization of operational processes, and operational efficiency across infrastructure operations.
- Contribute to the definition and evolution of technical architectures for new services and platforms.
Governance & Performance
- Establish performance metrics and governance frameworks across all managed functions.
- Monitor operational capacity and resource planning.
- Identify and mitigate operational risks.
- Ensure compliance with corporate security policies, regulatory requirements, and business continuity standards.
Financial Management
- Develop and manage the department's operational and capital budgets.
- Monitor operational expenditures and identify cost optimization opportunities.
- Manage strategic technology partners and key operational vendors.
- Lead infrastructure investment planning and technology roadmap execution.
People Management
- Lead, coach, and develop multidisciplinary technical teams.
- Define performance objectives and monitor achievement.
- Support leadership development and technical capability building.
- Build a high-performance culture of accountability, collaboration, and customer success.
How do we picture you?
This is not a traditional Network Operations role. We are looking for a business leader who can operate carrier-grade networks while accelerating our transformation into an integrated Connectivity, Cloud, Cybersecurity and Managed Services provider.
Technical Competencies
- Strong knowledge of Telecom and IP infrastructures.
- Solid of Enterprise IT architecture.
- Knowledge of Network and Infrastructure Security principles.
- Experience with Data Center operations and Network Operations.
- Following competencies are considered an advantage:
- Understanding Virtualization, Cloud technologies, and Automation.
- Experience with ISO 27001, NIS2, or other operational and security compliance frameworks.
- Experience in an ICT service provider, telecommunications operator, or managed services environment.
- Knowledge of automation and AI-assisted operations (AIOps).
Leadership Profile
We're looking for a leader who:
- Thinks beyond technology and understands how operations create business value;
- Leads organizational transformation, not only day-to-day operations;
- Inspires, coaches and develops high-performing technical teams;
- Thinks strategically while executing operationally.
- Makes sound decisions in complex operational environments.
- Challenges the status quo and continuously improves processes;
- Build strong partnerships across Commercial, Product, Technology and Customer Success functions;
- Puts customer experience at the center of operational decisions.
Qualifications & Experience
- Bachelor's degree in Telecommunications, Computer Science, Information Technology, Electronics, Automation, or a related technology discipline.
- 10+ years of experience in telecommunications, managed services, or ICT infrastructure.
- Minimum 5 years of leadership experience managing technical organizations.
- Proven experience leading multidisciplinary technical teams.
- Demonstrated experience managing mission-critical infrastructure and high-availability services.
- Strong stakeholder management and executive communication skills.
- A continuous improvement mindset with a passion for customer excellence.
- Experience leading organizational transformation and operational excellence initiatives.
YOUR GTS BENEFITS
GTS has always grown through its people. Each of us matters: we work together; we share the
You have the opportunity to choose what better suits your needs.
So that you are always updated and know what should be expected in your area of expertise.
We are here to support you in every step you take for your professional development.
We know that sometimes you need to be rewarded beforehand for your work…
You can trust that, when necessary, you know who to rely on, without spending time searching.
No one should go through the hardest times alone…
Your joy is also ours!
A person you have recommended got the job? You get a bonus!
A day in the office is more cheerful if we add … color, energy and vitamins!
Santa’s” bag is always full, and the reindeers never miss their way to us!
We are a cheerful and united team: how could we not have… a “GTS Easter bunny”?
We know how much you want your kids to be happy!
Ai mereu la îndemână o carte bună, sau mai multe, pentru momentele în care vrei să te oprești puțin și să cauți inspirație.
O pauză scurtă care face diferența. Pentru zilele în care tensiunea se adună și ai nevoie de un restart rapid.
Cu cât rămâi mai mult alături de noi, cu atât ai mai mult timp pentru tine. Zile în plus de concediu, pe măsura implicării tale.
