Sales Support Analyst

Service Delivery Manager

Service Delivery
Networking
Design
Implementation
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How will it be like to work as a Service Delivery Manager with us?

You should be comfortable providing technology solutions to external customers as well as working closely with third party companies to adopt new technologies and efficiently use existing ones.

You should have prior experience in networking and understand the latest technology trends to ensure the technology in place is up to date.

Your responsibilities:

  • Leading the service delivery team and ensuring the team's processes and tasks are carried out efficiently;
  • Leading the design and implementation of GTS’ services including: layer 2 and 3 networking, cloud and storage solutions and others;
  • Ensuring that clients have a positive customer experience during solution design and implementation;
  • Assessing customer feedback and using your creativity to establish, improve, and refine their experience with GTS services;
  • Remaining organized and meeting deadlines;
  • Building partnerships and liaising with peers to refine GTS services, delivery criteria, and provide solutions for issues that may arise.

How do we picture you?

  • Prior experience in:
    • leading a technical team / projects;
    • designing / implementing complex technical solutions;
    • a service delivery team – delivering services to final customers – nice to have;
  • General understanding of technologies and protocols, above the particularities of a specific vendor;
  • Advanced networking & IP experience with specific vendor, e.g. Cisco (knowledge of more vendors-nice to have);
  • Linux/Unix  - basic knowledge and prior experience;
  • Nice to have experience:
    • Networking voice;
    • Software scripting skills (Bash/Perl/ Python/ PHP);
    • Data base: SQL (MySQL/MS SQL/Oracle);
  • Strong customer service, project management;
  • Eager to build, disruptive thinker, doer;
  • Results oriented, decisiveness, multitasking and resilient; 
  • Strong teamwork management skills;
  • Solid problem-solving skills to troubleshoot effectively;

YOUR GTS BENEFITS

GTS has always grown through its people. Each of us matters: we work together; we share the outcomes of our success and we are there for each other in all moments of life.

Flexible benefits budget

You have the opportunity to choose what better suits your needs.

Trainings

So that you are always updated and know what should be expected in your area of expertise.

Company paid certifications

We are here to support you in every step you take for your professional development.

Advance salaries

We know that sometimes you need to be rewarded beforehand for your work...

Medical subscriptions

You can trust that, when necessary, you know who to rely on, without spending time searching.

Aid in case of passing away

No one should go through the hardest times alone…

Birth aid

Your joy is also ours!

Referral bonus

A person you have recommended got the job? You get a bonus!

Fruits in the office

A day in the office is more cheerful if we add … color, energy and vitamins!

Christmas gift

“Santa GTS’s” bag is always full, and the reindeers never miss their way to us!

Easter gift

We are a cheerful and united team: how could we not have… a “GTS Easter bunny”?

Children’s gift for June 1st

We know how much you want your kids to be happy!

APPLY FOR THIS JOB

If you are interested in this position please fill in the form and send your CV.

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