NOC Engineer
How would it be like to work as a NOC Engineer with us?
You will troubleshoot and efficiently solve customer or network issues (routing, switching, VPN, VoIP, email, hosting, DNS, cloud, etc.).
You will open, update and close tickets accurately and in a timely fashion. You will ensure that all customer alarms are answered quickly and in accordance with the internal procedures.
You will send the field teams and assist them remotely in the troubleshooting task they have to perform at the customers’ location or in the Backbone GTS network.
You will analyze the incidents and escalate any improvement requirements.
You will manage the faults in our national and regional network, following the procedures in force.
You and the whole team will be kept up to date with lots of technologies: our training program is an extended one!
How do we picture you?
You graduated from a technical university (or have technical knowledge) and you like to put your passion and engineering knowledge to work in the service of your own objectives and those of your team.
You have either the experience or passion (or both…) for working with customers. You are sociable, you are a good listener and you like to communicate.
You are a motivated person. You can quickly understand the problem you are facing, and so you always manage to find solutions in time.
You are a curious person. You have the ability and desire to learn and work with new technologies.
You enjoy finding solutions even when you have to resort to creativity. You feel comfortable taking control of situations, when you feel the success of the team depends on it.
Last but not least, you are fluent in English :)
YOUR GTS BENEFITS
GTS has always grown through its people. Each of us matters: we work together; we share the outcomes of our success and we are there for each other in all moments of life.
You have the opportunity to choose what better suits your needs.
So that you are always updated and know what should be expected in your area of expertise.
We are here to support you in every step you take for your professional development.
We know that sometimes you need to be rewarded beforehand for your work…
You can trust that, when necessary, you know who to rely on, without spending time searching.
No one should go through the hardest times alone…
Your joy is also ours!
A person you have recommended got the job? You get a bonus!
A day in the office is more cheerful if we add … color, energy and vitamins!
“Santa GTS’s” bag is always full, and the reindeers never miss their way to us!
We are a cheerful and united team: how could we not have… a “GTS Easter bunny”?
We know how much you want your kids to be happy!
